VEHICLE IMMOBILIZATION (BOOT) PROGRAM IS IN EFFECT
To avoid the “boot,” payments should be made during business hours: 9 a.m. to 4:30 p.m.
IF YOU ARE DELINQUENT: DO NOT PAY BY E-CHECK OR CHECK (AS THERE IS A 7-DAY HOLD ON THESE TYPES OF PAYMENTS). DO NOT PAY ONLINE BY ANY METHOD AFTER 4:30 P.M. (AS THERE IS A 24-HOUR DELAY).
If you are “booted,” you will need to pay your full tax delinquency to the City of West Haven Office of the Tax Collector and a separate boot fee of $150 to the Vioalert driver.
The boot fee must be paid by money order or bank check only and made payable to Vioalert to have your vehicle released (boots are usually released within 1 hour).
For a payoff figure, you may call our collecting agent, TaxServ, at 866-497-2427 (toll-free).
Online Tax Information
The City of West Haven has upgraded the tax office’s software to allow the public to easily view tax information pay bills online. The database is updated on a daily basis. Tax payments do not show until they are processed. During the collection cycles of July and January, additional time is needed to process the large volume of payments. As a result, the webpage will show interest until payments are posted. If your payment was postmarked or dropped off on time, you do not incur interest for the additional processing time. Do not stop payment on checks until you have verified with the tax office that your check was not received.
If you print your tax bill(s) from the online database to send with payment, do not mail to the Hartford address. Send payment to:
City of West Haven
P.O. Box 401
West Haven, CT 06516
This database can also be used for retrieving a tax payment history for federal filing.
Photocopies/printouts of existing bills or records cost 50 cents per page. This information is available online.
Be advised that the time in which to apply for credit is limited by state statute 12-129.