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Tax Collector
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Tax Collector: Marianne E. Gambardella

Address:

City Hall, 355 Main St., 1st Floor, West Haven, CT 06516
Tel: 203-937-3525
Fax: 203-937-3706
Open to Public:
Monday-Friday, 9 a.m.-4 p.m.

To View & Pay Bills Online:

Tax & Sewer Bills Must Be Viewed Separately:


 

YOU MUST PAY YOUR OLDEST TAX FIRST

 

ONLINE TAX INFORMATION

Use the View Bills Online link to access the city of West Haven’s Online Tax System. The city has upgraded the tax office’s software to allow the public to easily view tax information. The database is updated on a daily basis. Tax payments do not show until they are processed. During the collection cycles of July and January, additional time is needed to process the large volume of payments. As a result, the Web page will show interest until payments are posted. If your payment was postmarked or dropped off on time, you do not incur interest for the additional processing time. Do not stop payment on checks until you have verified with the tax office that your check was not received.
 
If you print your tax bill(s) from the online database to send with payment, do not mail to the Hartford address. Send payment to: Tax Collector, City of West Haven, P.O. Box 401, West Haven, CT 06516. This database can also be used for retrieving a tax payment history for federal filing.
 
ALIAS TAX WARRANTS
 
The tax collector, per state statute 12-140, can send out alias tax warrants in an attempt to collect outstanding personal property taxes. All payments for tax warrants MUST be made directly to the state marshal. Payments will not be accepted at the tax office. Any payments made through Official Payments will not be processed and credited back to your card. Any questions regarding out-of-state vehicles, unregistered vehicles, dissolved businesses or businesses no longer located in West Haven, call the assessor’s office at 203-937-3515. Contact information for state marshal: Robert S. Miller, 32 Elm St. 1-L, New Haven, CT 06516; tel: 203-787-4805.

NOTICE TO TAXPAYERS

As owners of property, taxpayers are ultimately responsible to make sure taxes are paid when due. Failure to receive a bill does not exempt the taxpayer from payment of all taxes, interest, liens and collection fees as per Connecticut General Statutes 12-130 and 12-146. Each year the last on-time payment date for the first installment is Aug. 1. The last on-time payment date for the second installment and supplemental bills is Feb. 1. The only exception to this rule is if the last day falls on a Saturday, Sunday or legal holiday, in which case it is moved to the next business day per Connecticut General Statute 12-169. Late payments are determined by official U.S. postmark. Payments postmarked or dropped off on time do not accrue interest if processed after the deadline. Late payments are subject to interest at the rate of 1 1/2 percent per month, or 18 percent per annum from the due date, as required by Connecticut General Statutes 12-130, 12-145 and 12-146. The minimum interest is $2 per installment.
 
The city mails only one tax bill per year for each motor vehicle, real estate and sewer and personal property on its grand list. The three-part bill has a coupon for the first and second installments and a coupon to retain for your records. The full year’s taxes may be paid in July, but payments may not be taken for future grand list years. The assessed year begins Oct. 1 of each year. Since taxes are in arears, the payment dates for the assessed year are the following July and January.

All motor vehicle license plates no longer in use must be returned to the Department of Motor Vehicles immediately. Make sure you obtain a plate cancellation receipt and promptly return it to the assessor’s office. The DMV must be notified of a change of address within 48 hours.
 
If you received a tax bill for real estate or personal property that was bought/sold and are not sure whether you are responsible, contact your closing attorney. If you want to question the assessed value of your property, call the assessor’s office at 203-937-3515 immediately upon receipt of the tax bill.
 
TAXSERV CAPITAL SERVICES LLC

The city of West Haven tax collector has placed motor vehicle tax debts with TaxServ Capital Services LLC (“TaxServ”) for collection. TaxServ is a debt collector. You are personally liable for the taxes assessed in your name. [See C.G.S. 12-161.]  You must take immediate steps to pay your taxes.  As a result of your delinquency, a 13.5 percent collection agency fee has been added to the taxes you owe. [See C.G.S. 12-166 and 36a-805(a)(13).]  Interest will continue to accrue on the unpaid principal balance of your tax debt at the rate of 1.5 percent per month until it is paid in full. [See C.G.S. 12-146]. Payment on accounts placed with TaxServ may be made at the tax office and also online. You must pay your oldest tax first.

Any questions or disputes, call TaxServ Capital Services LLC at 866-497-2427.

DELINQUENT NOTICES
 
The city of West Haven mails delinquent notices for past due taxes. Please pay by the “good through” date printed on the bill. Additional interest is applied after this date. The notices are generated and printed within a specific time period, which is also stated on the bill. If you paid within this time period, you will still receive a notice since the data was already collected. Make sure tax bills are paid before discarding. Delinquent notices are not intended as demand for any debts that have been discharged in bankruptcy or subject to an automatic stay. It is not intended as a demand for payment of taxes for which an appeal is pending under Section 12-117a of the Connecticut General Statutes. Questions on property you no longer own should be directed to the assessor’s office. If you received a delinquent notice in error, we apologize for the inconvenience.
 
LIEN ASSIGNMENTS
 
The city of West Haven has assigned real estate tax and sewer use liens to one of three companies: Caz Creek IV LP, Tower Capital Management or American Tax Funding LLC. A lien assignment means your tax obligation for a specific delinquent grand list year(s) must be paid directly to the assigned company and not the city of West Haven. In the event your lien was assigned, contact the appropriate company: for Caz Creek IV, call MTAG Services LLC at 866-511-3868 or visit www.taxliensupport.com; for American Tax Funding, call 888-289-8297 or visit www.atfs.com; for Tower Capital, call 800-316-9584. Any questions, call the tax office.
 
SUPPLEMENTAL MOTOR VEHICLE TAX BILL
 
Vehicles registered between Oct. 2 and the following July 31 will appear on a “supplemental motor vehicle list” provided to the assessor by the DMV. The assessed value of each “supplemental” vehicle is prorated based on the month of registration. If you transferred license plates from your previous vehicle to a new(er) vehicle, you still pay the entire bill on your previous vehicle. You then receive a credit on the supplemental bill, or new vehicle, based on the total taxes billed on the original vehicle. If you do not transfer plates, you must cancel the “old” plates and immediately report the cancellation to the assessor’s office via a plate receipt.
 
PAYMENT BY U.S. MAIL

A pre-addressed return envelope, with a Hartford P.O. Box, is enclosed for your convenience. This address represents the city’s lockbox service. Please mail the exact amount along with your tax bill.The lockbox service is set up to process only the current grand list year. This service will not return a paid receipt nor process any payments without the original tax bill. If your tax bill has Delinquent Taxes Due printed on it, was printed off the website, was paid through an online banking service, or you do not have a bill, do not mail it to Hartford. Send payment directly to the tax office at the address below. Please include some type of tax information to help post your payment. Be advised that the lockbox service is only available during the months of July and January. All payments made after the deadline (see Notice to Taxpayer) should be addressed to: Tax Collector, City of West Haven, P.O. Box 401, West Haven, CT 06516. For DMV clearance, we recommend making payment at the tax office. Please use cash, bank check, money order or credit card (convenience fee applies).
 
PAYMENT AT TAX OFFICE

The tax office makes every effort to process payments as quickly as possible. During the collection periods, we experience heavy volume. We appreciate your patience. Each payment must be checked and verified before it is entered into the system. Please have your tax bill and payment ready to quickly facilitate transaction. We ask that if you have more than 10 tax bills, please leave them for processing after business hours. Doors to the public are open 9 a.m. to 4 p.m. weekdays. The tax office does not close for lunch.
 
PAYMENT BY CREDIT/DEBIT CARD 

Point & Pay LLC may be used to make credit or debit card payments. Access Point & Pay by clicking on the View Bills Online link above. Print a receipt after your transaction is complete. Although current and back taxes can be paid online, state statutes require the oldest bill to be paid first. The tax office will not send paid receipts for online transactions. Point & Pay charges a convenience fee per transaction. If you need a tax clearance for a DMV registration, we recommend paying at the tax office. Tax clearances can not be mailed. Do not mail credit card information to the tax office.
 
PAYMENT THROUGH ONLINE BANKING

When paying tax bills through an online banking service, provide enough information in the memo section to ensure that your payment is processed. Depending on the type of tax bill — real estate, motor vehicle or personal property — the following information is very helpful: name printed on the tax bill, bill number(s) with grand list year, license plate number (not vin number), property address or company name. Do not mail these types of payments to the Hartford address. All online banking payments should be sent to: Tax Collector, City of West Haven, P.O. Box 401, West Haven, CT 06516.
 
PAYMENT BY DROP BOX

A mail slot (drop box) is located outside the tax office in City Hall for your convenience. The drop box is accessible during City Hall’s hours of operation from 8 a.m. to 7 p.m.  The drop box is only utilized during the collection cycles. Acceptable forms of payment, for the drop box only, are check or money order. Do not leave cash or credit/debit card information. The tax office makes every effort to process these payments as quickly as possible. During the collection cycles, due to the large quantity, some of these payments may be sent to our lockbox service. If your payment is dropped off on time and does not get processed until after the deadline, you do not get charged interest. Please use only blue or black ink on your checks and put your name on the outside of the envelope.
 
DISCREPANCIES

The tax office will look into any discrepancies or concerns regarding tax payments. If you would like to schedule an appointment, call in advance. During the collection cycles, some issues may need additional time to research and cannot be handled at the cashier window. Please have the appropriate documentation, i.e., receipts, bank statements, canceled checks, etc., to help facilitate any possible adjustment. The waiving of interest is prohibited by state law.

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