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Privacy Statement
At the City of West Haven, your privacy is a top priority. Please read below for our complete privacy policy details. If you pay your taxes at the City of West Haven or use other E-Government Services any personal information that you may share with us is kept absolutely private.
What Information do we collect: We collect two types of information about our visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. To learn how we keep your personal information safe and secure, please see our SECURITY STATEMENT.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. Personal information is requested when you pay taxes, order a product or service, request information or email newsletter, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, this system can fill your requests and better provide you with personalized services.
Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon your use of E-Government services on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
How do we use the information? Our primary goal in collecting personal information is to provide the City of West Haven visitors with a superior customized online experience. We use the customer contact information to fill requests, contact users to inform them of their request status, to send promotional information, to enhance the operation of our site and administer our systems. We use cookies in the operation of our site; to find out what cookies are and how they are used, please review the information below.
Refund Policy
It is the policy of the City of West Haven not to refund website transactions. All payments of taxes, services, purchase of hard deliverables and other items are final. In the event you have questions or comments, please send a letter to following address:
City of West Haven
Attn: Chief Financial Officer
355 Main Street
West Haven, CT 06516
Security Statement The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. All of the customer data we collect is protected against unauthorized access by physical security means.
The City of West Haven has also obtained a digital certificate from Verisign, Inc., a leading provider of Internet trust services.
When visiting a page on our site that includes any of your personal information, you will see on the bottom of your browser window, an icon of a closed lock or an unbroken key (depending upon your browser), this indicates that you have successfully connected with our secure server.
To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.
In order to most efficiently serve you, credit card transactions are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information.
Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to the City of West Haven. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. If you are a "cookie–hesitant," you can tell your browser to erase all cookies at the end of a session.
Contacting about privacy questions or concerns:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending a letter to:
City of West Haven
Attn: Information & Technology Manager
355 Main Street
West Haven CT 06516
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