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1. What is my mill rate?

The city mill rate is 25.58, plus your district, as follows:

1st District (Center) 8.95 + 25.58 Total = 34.53 • 2nd District (West Shore) 7.29 + 25.58 Total = 32.87 • 3rd District (Allingtown) 8.43 + 25.58 Total = 34.01

2. Are there any tax breaks or incentives for veterans who served in the armed forces in the 1950s?

There are many tax exemptions available to senior citizens and veterans. The process begins at the assessor’s office, which can be reached at 203-937-3515.

3. I received a bill and do not own this vehicle anymore. Whom do I contact?

Call the assessor’s office at 203-937-3515 to have your information updated and adjusted.

4. I want to change the mailing address for my real estate bill.

Call the assessor’s office at 203-937-3515; the tax office cannot change addresses for real estate bills.

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1. How do I apply for a first-time homebuyer assistance forgivable loan?

You can obtain an application from the CDA office on the second floor of City Hall, or you can call the office at 203-937-3550 and request that an application be mailed to you. You can also request an application via email. Once the completed application and all required documentation are obtained, approval will take about four to six weeks.

Community Development Administration

2. How do I apply for a business facade loan?

You can obtain an application from the CDA office on the second floor of City Hall, or you can call the office at 203-937-3550 and request that an application be mailed to you. You can also request an application via email. Once the completed application and all required documentation are obtained, approval will take about four to six weeks.

3. How do I apply for a single-family home rehabilitation loan?

You can obtain an application from the CDA office on the second floor of City Hall, or you can call the office at 203-937-3550 and request that an application be mailed to you. You can also request an application via email. Once the completed application and all required documentation are obtained, approval will take about four to six weeks.

4. How do I apply for a multifamily home rehabilitation loan?

You can obtain an application from the CDA office on the second floor of City Hall, or you can call the office at 203-937-3550 and request that an application be mailed to you. You can also request an application via email. Once the completed application and all required documentation are obtained, approval will take about four to six weeks.

5. How do I apply for a handicapped ramp grant?

You can obtain an application from the CDA office on the second floor of City Hall, or you can call the office at 203-937-3550 and request that an application be mailed to you. You can also request an application via email. Once the completed application and all required documentation are obtained, approval will take about four to six weeks.

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1. Can I pay my taxes online?

Yes. All credit and debit card payments can be paid by clicking on View & Pay Bills at the top of the Tax Collector page. Point and Pay charges a convenience fee. All major credit and debit cards are accepted.

Tax Collector

2. Where do I get licenses and certificates?

The city clerk handles birth, marriage and death certificates, as well as licenses for dogs, hunting/fishing, liquor, marriage and trade names. Please contact John W. Lewis at jlewis@westhaven-ct.gov or call the office at 203-937-3535 for more information.

City Clerk

3. I am a potential/new business/resident. Where can I get more information about West Haven?

The Milford Regional Chamber of Commerce can put together a package of information for any potential, new or current businesses and residents. For information, contact the chamber at Milford Regional Chamber of Commerce. We also recommend browsing this website for information about city events and news. A copy of the new business sign-off sheet can be found in the Forms section of the Assessor, Building, Planning, Health or City Clerk pages.

4. I am trying to find out what I owe on my car taxes.

All tax balances can be viewed on the Tax Collector page. You can also call the main number of the tax office at 203-937-3525 for more information.

5. What is my mill rate?

The mill rate can be found on the Assessor's Office page.

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1. How do I obtain a copy of a police report?

Depending on the circumstances, police reports are generally available within four (4) business days after an incident. Police reports involving an arrested party may not be available because of court proceedings. Police reports, when completed and available, can be obtained at the Records Division in the lobby of police headquarters, 200 Sawmill Road, West Haven, CT 06516.

2. Should I call the police if I am involved in a motor vehicle accident?

By law, you are obligated to report any motor vehicle accident that meets either of the following guideline: it occurred on a public highway (city street) and damage was caused.

3. Where is the West Haven Police Department located, and how can I reach you?

The West Haven Police Department is conveniently located off Exit 42 of Interstate 95 at 200 Sawmill Road. The main non-emergency phone number is 203-937-3900.

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1. How can I find out what I owe on my car taxes?

All tax balances can be viewed on the Tax Collector page. People can also call the main number of the tax office at 203-937-3525 for more information.

Tax Collector

2. Can I pay my taxes online?

Yes. All credit and debit card payments can be paid by visiting our online payment website. Point & Pay charges a convenience fee. All major credit and debit cards are accepted.

View & Pay Bills

3. I got a bill and do not own this vehicle anymore. Whom do I contact?

You should contact the assessor’s office to have your information updated and adjusted.

Assessor's Office

4. I want to change the mailing address for my real estate bill. How can I do this?

Call the assessor’s office at 203-937-3515; the tax office cannot change addresses for real estate bills.

5. How do I get a receipt for real estate taxes paid? I need a copy for filing federal income taxes.

The tax collector’s tax payment website shows payments made during the calendar year.

View & Pay Bills

6. When do I start getting charged interest?

Each collection cycle has a 30-day grace period from the due date.

7. I did not receive a tax bill for an installment. What happened?

Each year, all property tax bills are mailed by the end of June. The same bill is used for both installments.

8. What can I do if I can’t afford to pay my tax bill in full?

If you cannot pay your tax bill in full, we encourage you to make partial payments, as they will reduce the amount charged in interest and fees over the period the bill is delinquent. Partial payments are accepted for all bills that are still with the tax office.

9. Is there a minimum amount I need to pay when making a partial payment on my bill/bills?

No. Although bills need to be paid oldest to newest by state law, you can make any partial payment you would like. We do recommend paying more than the interest amount each payment, otherwise your tax due will not decrease.

10. Will partial payments stop tax bills from going to collections?

No. By state statute, all bills are sent to collection at the same time. We cannot legally prevent specific bills from being sent to collection. However, you may be able to pay off the bill in full prior to it being sent out or pay enough that fees will be minimal once sent. Collection fees are 15% of the outstanding bill amount by state law and increase monthly as the interest increases.

11. What programs are available to reduce my taxes?

The assessor’s office can help with available programs. The programs available are for elderly and disabled people and for veterans. The programs may have income limitations, so it would be best to contact the assessor’s office directly.